The objective of the “Helpdesk” is to provide a dynamic, direct and flexible procedure for assisting the beneficiaries of the Programme during the implementation of their projects and connect them with the Managing Authority (MA), the National Authority of Bulgaria (NA), the Joint Technical Secretariat (JTS) and each country’s First Level Control (FLC) bodies. It will be the single point for addressing any kind of questions, general or project specific, regarding administrative or financial issues of both countries participating in the Programme such as:
The “Helpdesk” will provide answers only to approved projects implementation issues that are not stated in the Project Manual attached to the calls of the Programme. For the technical issues of the projects (modifications, technical assistance, etc) the JTS of the Programme and the assigned Project officers for each project have to be contacted.
Helpdesk Project Implementation Query Form